NASA's website brings the latest news, images, and videos from America's space agency, pioneering scientific discovery. It also includes NASA's educational podcasts, e-books, and apps.
NASA's website is convoluted, making it challenging to find the desired information, and locating a good article demands a lot of time and effort.
We focused our improvements on the user’s experience navigating the website by starting at the home page, and going to "Downloads" to find one of NASA’s many podcasts.
From secondary research, we developed our design challenge statement:
How can we improve NASA's web navigation for user so that they have a much easier experience searching for articles, news or podcast?
During our analysis of the navigation flow from the homepage to podcasts, we identified approximately 8 violations of Jakob Nielsen's 10 usability heuristics. To address these issues, we developed new pages and rearranged certain features while leveraging Nasa's brand guidelines and established design system.
After implementing our heuristic evaluation, we found that empathizing with the user yielded the best solution ideas. Minimal design can effectively remedy an inconsistent and unorganized website. The next step would be to conduct usability testing involving actual users to obtain feedback on the efficacy of our modifications.